Help Desk Level 2 Support Specialist

North Miami Beach, FL

Full Time

Information Technology

Mid Level

A large private school located in the Aventura, Florida area has openings for qualified Help Desk Level 2 Support Specialist.

We are a nationally recognized college preparatory and community school located in North Miami Beach, Florida. Our well-rounded, rigorous, dual curriculum program serves over 1300 students in PKT through 12th grade. As a Blue Ribbon School of Excellence, we attract and retain a diverse faculty who demonstrate professional excellence with an unwavering commitment to delivering an education of unsurpassed quality, As a community school, we understand that our school isn't just about education, it's about the whole child.

The Help Desk Level 2 Support Specialist role is responsible for providing technical assistance in answering questions and resolving computer hardware/software problems in person, via telephone, or utilizing a remote support tool. This includes receiving, prioritizing, documenting, and actively resolving end user requests. This role will also work closely with internal and external support teams to quickly identify and bring resolution to critical business needs and incidents.

The IT Help Desk team troubleshoots desktop PCs, laptops, scanners, printers, phones and a variety of commercial and proprietary software in a Windows, VMWare, and Mac OS environment. Including but not limited to creating, tracking, and closing trouble tickets using the help desk ticketing system. The selected candidate must ensure that all support calls, helpdesk tickets, and related procedures adhere to organizational values and guidelines. Other duties may be assigned by supervisor or designee.

A successful candidate must have strong problem-solving skills, be able to think creatively and see assignments through, be dedicated and have a customer-centric approach, as well as a desire to learn and grow.

Working knowledge required

Windows 10
Windows Server 2016 or newer
Active Directory
Office365
Excel
Networking and TCP/IP
Mac OSX Catalina and newer
Printers
SmartBoards
Chromebooks
Mosyle or other MDM

Working Knowledge preferred

Linux
VMware
Python
PowerShell

Preferred Certifications

Google IT Support Certification
Apple Certified Support Professional
Network+
Security +

This onsite full time position includes a comprehensive compensation package with competitive salary, benefits, generous paid time off and holiday schedule, professional development, opportunity for growth, free lunch, and more. Visit our website at www.ehillel.org for more information about us. Scheck Hillel is an equal opportunity employer.

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Help Desk Level 2 Support Specialist

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